The operating system for AI-first customer experience.
Vela OS turns FPT's full CX offering into one measurable surface — a dual-mode agency command center and customer portal, where every AI engagement is priced, delivered, and proven in ROAI (Return on AI Investment).
ROAI = (Value delivered − AI cost) ÷ AI cost
A 5.0× ROAI means every $1 of AI spend returned $5 of measured value — hours saved + revenue uplift.
The 66-second tour.
A motion walkthrough of the whole platform — dual-mode command center and customer portal, the ON.Ecosystem, live usage-based billing, and the ROAI proof — before you open the live demo.
CX leaders don't just win on experience — they win on growth.
Buyers expect AI-grade, cross-channel experiences. The gap is proof: most AI spend can't show what it returned. Vela OS closes that gap.
One platform, two modes.
The same engagement, seen from both sides of the table — so FPT runs the portfolio and the customer sees their own outcomes, in real time.
Run the whole portfolio
- Portfolio ROAI, revenue and margin across every client
- Client directory with health tiers and per-account deep dives
- ROAI analytics — value created per $ of AI invested
- Billing: invoices, contracts, and live usage data from Metronome
Show the customer their outcomes
- A personal ROAI Center — "your AI is paying for itself"
- Active projects across the six CX pillars
- An AI marketplace to launch new agents in a click
- Self-serve billing, usage, credits and top-ups
Six CX pillars, powered by the ON.Ecosystem.
FPT's end-to-end customer-experience capability — from strategy to run — with agentic AI products layered across the funnel.
Maturity assessment, marketecture and journey analysis.
Research, adaptive UI, design systems and usability testing.
DXP build/re-platform, MarTech and DX engineering.
Composable commerce build, B2B/B2C, accelerators.
CDP & Customer 360, analytics portals, AI agents.
L1–L3 maintenance, 24×7 monitoring and ops support.
Every engagement, measured in ROAI.
Return on AI Investment is the metric that runs through the whole platform — hours saved plus revenue uplift, divided by what the AI cost. It's on every client card, every deep dive, and the customer's own portal.
ROAI = (Value − AI cost) ÷ AI cost
Value = hours saved + revenue uplift, measured per engagement.
Because the number is consistent across the portfolio and the customer view, FPT and the client are always looking at the same source of truth — which makes renewals and expansion a data conversation, not a debate.
Live usage-based billing, wired to Metronome.
The Billing → Live panel reads a real Metronome account through a secure, read-only Worker proxy — the API key never reaches the browser. Customers, contracts, commits, credits, usage drawdown and invoices are all real billing objects.
- 7 customers on prepaid-commit (Enterprise/Gov) or hybrid (platform fee + usage) models
- Finalized + draft invoices with real totals — and 6 months of revenue history
- Commit/credit balances drawing down against metered usage
- A full offering catalog: billable metrics, products, rate cards and packages
It proves the commercial model is real, not painted on: usage-based pricing, committed-spend drawdown, government Net-60/PO flows and self-serve top-ups all run on production billing infrastructure. The same proxy pattern drops into a real deployment unchanged.
See the live billing panel →Real FPT outcomes behind the demo.
The case results surfaced in the dashboard are drawn from FPT's actual engagements across AEO, commerce and Data & AI.
Regenerated and restructured the corporate site for AI-driven visibility — measured 7 weeks after deployment.
Won AI answer-box citations and cut acquisition cost — with no cannibalization of Google traffic.
Composable B2B marketplace for a Vision-2030 megaproject, delivered end-to-end against a critical timeline.
First ASEAN Salesforce Data & AI CoE — reusable accelerators across Sales, Service, Marketing, Data Cloud and Agentforce.
A 7-step walkthrough.
Each step opens the exact view in a new tab. Read the italics aloud as your talk track. Total run time ≈ 6–8 minutes.
Agency overview — the portfolio at a glance
Open on blended ROAI, revenue and margin across all clients.
"This is how FPT sees the whole book of business — and the headline is ROAI, not just revenue."
ROAI analytics — how value is measured
Show the formula, the trend, and the per-pillar breakdown.
"Every dollar of AI spend is tied to measured value — hours saved plus revenue uplift."
Client deep dive — drill into one account
Open Verdano Foods: ROAI, active services, and the real AEO case result.
"Here's a single client — projects, spend, return, and the proof behind it."
Billing → Live — real Metronome data
Pick a customer; show finalized invoices and commit drawdown.
"This isn't mocked — it's a live billing account read through a secure proxy."
Switch to the customer portal
Same engagement, the customer's view — their ROAI Center.
"Now flip the table — this is exactly what the client logs in and sees."
AI marketplace — launch an agent
Walk the launch flow for a new ON.Ecosystem agent.
"Expansion is self-serve — the customer can add an agent in a click."
Customer billing & usage — the loop closes
Show credits, usage drawdown and a top-up.
"Usage, credits and invoices — the same numbers the agency side bills on."
Leave-behinds.
The same story, packaged three ways — a 66-second explainer to watch, a deck for the room, and a one-pager to forward.
Vela OS — Explainer ↗
A 66-second motion tour: dual-mode platform, the ON.Ecosystem, usage-based billing and real proof.
Watch the explainer (.mp4)Vela OS — Demo Deck ↓
Branded presentation: opportunity → platform → ROAI → live billing → proof → demo flow.
Download deck (.pptx)Vela OS — One-Pager ↓
Executive brief with the pitch, six pillars, real proof and the demo steps — print & share friendly.
Download one-pager (.pdf)